Fees & Charges

DESCRIPTION - Valid 1 January 2014

FEE (AUD Inc GST)   

TYPE
ORDERS    
Adjusting a placed order after 48 hours $19.00 Admin Fee
Cancellation of order       $62.50 Admin Fee
Priority Processing Fee (If stock available) $99.00 Admin Fee
     
VOUCHERS & PINS    
Re-issue Voucher or PIN $29.00 Activation Fee
     
ACTIVATIONS & CONNECTIONS    
Re-issue Connection Advice $41.60 Activation Fee
Verbally re-issue MSISDN (Sat phone number or details) $12.50 Activation Fee

Unlocking satellite handset (SAME DAY)

Unlocking satellite handset (Within 7 days)

$69.00

$49.00

Activation Fee
SIM Card Swap on Postpaid (Only available on Postpaid) $59.00 Activation Fee
FleetBroadband Profile Changes / Port Adjustments $55.00 Service Fee
BGAN Profile Changes / Port Adjustments $55.00 Service Fee
     
SERVICE    
Firmware Update $169.00 Service Fee
Priority Processing Firmware - Same Day $69.00 Service Fee
AIRTIME PLAN ACCOUNTS    
Paper Bill $2.50 Service Fee
Missed Automatic payment fee $15.00 Service Fee
Late payment fee from issue of Invoice $15.00 Service Fee
Credit card chargeback fee + 2% of sale value $38.50 Service Fee
Re-Activate Airtime Service after Suspension $59.00 Activation Fee
     
POSTAGE    
Standard Post (Parcel) Not Registered or Insured $18.50 Postal Fee
Standard Post (Parcel) Registered-Tracking-Insured $59.00 Postal Fee
Express Post (Registered-Tracking-Insured) $69.00 Postal Fee
Priority (Courier) Major Capitals only $89.00 Postal Fee
     
CREDIT CARD FEES (Non-Refundable)    
Mastercard 1.5% Of Transaction  
VISA 1.5% Of Transaction  
AMEX

3.5% Of Transaction

 
DINERS 3.5% Of Transaction  
 Credit card fees may be billed separately - Refer to order    
     

 

 # Some fees & charges items require forms to be completed.  Please see forms menu section of website.

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